❓ Frequently Asked Questions
365ac FAQ — Answers to All Your Questions
Everything you want to know about bonuses, withdrawals, identity verification, deposits, and cricket betting — all in one place.
After joining 365ac, players often have many questions — how the welcome bonus works, how quickly money can be withdrawn, what is needed for KYC, or how bets are settled when rain interrupts a cricket match. On this page we have provided honest and straightforward answers to all of those questions. If you cannot find an answer, reach out to our 24/7 live chat or email us directly.
Frequently Asked Questions
Welcome Bonus
The wagering requirement for the 365ac welcome bonus is 25x, and it is calculated only on the bonus amount — not on the deposited amount. For example, if you receive a ৳2,000 bonus, you will need to place a total of ৳50,000 in bets before withdrawing bonus winnings. The calculation is clear and transparent — no hidden conditions.
No, the welcome bonus is available only once per new account. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be suspended. Fair play is a core principle of 365ac, and this rule is strictly enforced to ensure it.
Slot games, casino games, and sports betting generally count toward bonus wagering. However, the contribution rate may differ by game — some games count in full and others only partially. Check our terms and conditions page or ask via live chat for the full list.
Yes, the wagering requirement must be completed within a set time limit after the bonus is received. Once the deadline passes, any unused bonus and winnings earned from it will be removed. It is wise to start playing as soon as you receive a bonus. Contact live chat to find out the specific expiry period.
The welcome bonus is 200% — but the maximum cap is ৳8,000. So if you deposit ৳10,000, the 200% would come to ৳20,000, but due to the cap you will receive ৳8,000 in bonus — meaning your total balance will be ৳18,000. Choose your first deposit amount carefully to get the most out of the offer.
Withdrawal Questions
Yes, withdrawing bonus winnings is entirely possible — but you must first meet the wagering requirement (bonus × 25). Once the requirement is fulfilled, the winnings will move directly to your main balance and you can withdraw them through the normal withdrawal process. There is no separate cap on earned winnings.
Yes, 365ac's withdrawal service is available 24 hours a day, 7 days a week. Whether it is night or Friday, Eid or an ordinary day — you can submit a withdrawal request at any time. Processing is usually completed within 15 minutes to 2 hours.
No, for security reasons withdrawals are only sent to a wallet or bank account that is registered in your own name and verified against your account. Sending to a third-party wallet is not possible. This is to ensure the safety of your funds.
The minimum withdrawal amount at 365ac is ৳800. Withdrawal requests below this amount cannot be processed. The withdrawal option will become active only when your balance is ৳800 or more.
Withdrawals are normally completed within 15 minutes to 2 hours. If it takes longer, first check whether your KYC verification is complete and whether the request is still in a pending state. If there is an issue, contact our 24/7 live chat with your transaction ID and the team will resolve it quickly.
Identity Verification (KYC)
Identity verification (KYC) is carried out to secure your account and to prevent fraud and money laundering. It is an internationally standard process that confirms the right person is operating the account. KYC becomes required before your first withdrawal or after a certain volume of transactions.
Yes, this is an important point. The name on your 365ac account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held up. Enter your correct name carefully at the time of registration.
A national ID card (NID) is the most widely accepted document. A passport or driving licence may also be submitted as an alternative. In some cases, a utility bill or bank statement may be requested as proof of address. Make sure photos of all documents are clear and legible.
KYC is usually requested when you submit your first withdrawal. It may also be requested at any time if large transactions occur or unusual activity is detected on the account. The process is simple and quick — if you are prepared, it can be done in a few minutes.
How to Deposit Money
After logging in, go to the deposit option and select bKash. Send the payment from bKash to the number provided, then enter the transaction ID in the form. Your balance is usually updated within a few minutes. The minimum deposit amount is ৳100.
Deposits are normally credited within a few minutes. If more than 15 minutes have passed, contact live chat with your bKash/Nagad transaction receipt (transaction ID, date, amount). The support team will verify and fix it promptly.
365ac itself does not charge any fee for deposits. However, bKash, Nagad, or Rocket may have their own transaction charges which they deduct separately. Bank transfer fees set by the respective bank may also apply. These fees are determined by the policies of the relevant institution.
At 365ac you can deposit using bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank) — four methods in total. The minimum deposit amount is ৳100 for all methods.
Yes, the process for Nagad and Rocket is the same as for bKash — select the relevant method on the deposit page, send the payment to the number provided, and submit the transaction ID. All three mobile banking methods work with equal speed and reliability.
Cricket Betting
Yes, at 365ac you can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and other major international cricket matches. For high-profile matches like Bangladesh vs India, a wide range of markets is available including match winner, toss, and top batter.
If a match is cancelled or ends as a no-result due to rain, bets are generally voided and the original stake is refunded. However, some markets may be settled based on play that has already taken place. See the betting section's terms and conditions or ask via live chat for specific rules.
Yes, 365ac supports accumulator bets (multiple selections on a single slip). Adding predictions from multiple matches increases the combined odds, resulting in a higher potential payout. However, if one selection is wrong the entire slip loses, so consider the risk before betting.
Yes, 365ac offers live in-play betting. Even after a match has started, you can bet on new markets — such as runs in the next over, the next wicket, or session results. Odds change in real time, so decisions need to be made quickly.
A variety of markets are available for cricket betting at 365ac — match winner, toss, fall of wicket, over/under runs, top batter, top bowler, and session-based markets. For example, in a Bangladesh vs India match you can bet on any market of your choice.
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