Your Privacy Is Our Responsibility

1. Introduction

365ac ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. We firmly believe that the protection of your personal information is a fundamental right. This privacy policy ("policy") sets out how 365ac collects your information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

This policy applies to the 365ac website, mobile version, and all associated digital services. You are encouraged to read this policy carefully before using our services. If you have any questions about anything mentioned in this policy, please contact our support team.

2. What Information We Collect

365ac collects various types of information, divided into two main categories — information you provide directly and information collected automatically.

2.1 Personal Information Provided Directly

When you register an account at 365ac or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit the 365ac platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Date and time of access to the platform
• Pages visited and links clicked
• Session duration and usage patterns
• Geographic location (at city level)

3. Purposes for Using Your Information

365ac uses your information only for specific and lawful purposes. The information you provide is used for the following:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To confirm age and identity, and to prevent fraudulent activity.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Service: To resolve your complaints, questions, and requests.
• Security: To detect unauthorised access and suspicious activity.
• Service Improvement: To enhance the user experience and develop new features.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.

We never use your information for unnecessary purposes or beyond those stated.

4. Sharing & Disclosure of Information

365ac never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment gateways, identity verification services, and technology infrastructure providers may be granted limited access to information to carry out their functions. These partners operate under strict confidentiality agreements and are not permitted to use the information beyond the stated purpose.

4.2 Legal Obligations

Information may be disclosed in response to court orders, legal processes, or lawful requests from government regulatory authorities. In such cases, we disclose only the information that is legally required.

4.3 Fraud Prevention

In cases of serious fraud, money laundering, or other illegal activity, relevant information may be shared with the appropriate authorities.

5. Cookies & Tracking Technologies

The 365ac platform uses cookies and similar tracking technologies, which fall into three categories:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They keep your login session active and provide security protection. Disabling these cookies may prevent the platform from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and display preferences. They improve your personalised experience.

5.3 Analytics Cookies

These cookies help us understand how users are using the platform. The information collected is fully anonymous and is used to improve the quality of the service.

You can control or disable most cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6. Data Storage & Security

365ac applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers is secured by SSL/TLS encryption.
• Encrypted Storage: Sensitive information such as passwords and financial details is stored in encrypted form.
• Access Control: Only authorised staff can access your information, and only when required for their specific role.
• Regular Security Audits: Our systems undergo regular security audits.
• Firewall Protection: Infrastructure is protected by advanced firewalls and intrusion detection systems.

6.1 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain records may be retained for a set period to meet legal obligations and prevent fraud. Once this period has passed, the information is securely deleted.

6.2 Response to a Data Breach

If a data breach occurs and there is reason to believe it poses a risk to your rights and interests, we will notify you as soon as possible and take the necessary protective measures.

7. Your Rights

As a user of 365ac, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will fulfil your request within the specified timeframe.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Many details can be changed directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained where there are legal obligations to do so.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as when you are disputing the accuracy of the information.

7.5 Request Process

To exercise any of the rights mentioned above, please contact our support team. We will verify your identity and process the request as quickly as possible.

8. Protection of Minors

365ac services are intended only for persons aged 21 or over. We do not knowingly collect any personal information from minors. The registration process includes an age verification mechanism, and we verify identity documents when necessary.

If we become aware that a minor has created an account, the account and any collected information will be deleted immediately. We ask parents and guardians to monitor their children's online activity.

9. Third-Party Services & Links

The 365ac platform may contain content from game software providers. These third-party providers are governed by their own privacy policies. 365ac is not responsible for their data practices.

Regarding payment services, payment methods such as bKash, Nagad, Rocket, and bank transfers operate under their own privacy policies. During financial transactions, your information may be passed directly to these payment providers and will be governed by their policies.

10. Policy Changes

365ac may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you by one or more of the following methods:

• Sending a notification to your registered email address
• Displaying a notification when you log in to the platform
• Showing the date of the most recent update on this page

If you continue to use 365ac services after a policy update, it will be assumed that you have agreed to the revised policy. If you do not agree after reviewing the changes, you may request that your account be closed.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. We will do our best to respond to you in the shortest possible time.